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Dealing with Customer Complaints

Dealing with Customer Complaints

Based on article 6 section 3 of the “Act on Providing Services in Tourism” („Narodne novine“, no. 130/17) the customer has the right to file a written complaint at the business office of the Tourist Agency Alta Maris.

+385 98 450 822

info@adriaticprivatetours.com

We will respond to the written complaint within 15 days of receiving the complaint on your contact address.

Cancellation Policy

100% Free cancellation or changes up to 48 hours prior to the tour

0% Refund for cancellations later than 48 hours prior to the tour